Customer Assistance Program

Customer Assistance Program

Louisville Water's Customer Assistance Program works with community agencies to help customers who have trouble paying their water and sewer bill.  The Assistance Program is funded by generous donations from Louisville Water Foundation, Louisville Water Company, MSD and Home Serve USA.

Three organizations administer the program in Jefferson, Oldham, and Bullitt Counties. Customers must pay off their full balance and can generally receive up to $100 in voucher credit towards their bill. The organizations who administer the program often find matching funds from other sources when delinquent balances are over the $100 threshold. 

If you need assistance, please contact one of the below organizations based on where you live:  

For additional resources, visit our Frequently Asked Questions page.