Leaks Happen – Guard against unexpected bill increases

Leaks Happen – Guard against unexpected bill increases
January 5, 2022

Maybe it’s that dripping sound. Or maybe it’s that water stain on the ceiling. Or maybe it’s an unexpected increase in your water bill. Any of these could mean you have a water leak in your home.

In fact, 45,000 customers call Louisville Water’s customer care center in an average year with concerns about leaks in the home. Leaks can be damaging and frustrating – and also waste water that can add up quickly on your bill. The average leak costs customers around $500, but some have seen bills spike to thousands of dollars because of large leaks that waste enormous amounts of water.


Don’t pay for water you didn’t use. Louisville Water has a new protection plan to provide peace of mind and protection against those costly spikes on a bill due to leaks. Louisville Water’s WaterProSM Leak Protection Plan works similar to insurance, where if you have a spike in your Louisville Water bill due to a leak, you can receive credit for some or all of those excess water charges.


It’s simple to enroll in the $3 per month protection plan and filing a claim is easy. Visit WaterProPlan.com for more information.

It’s also important to keep an eye out for signs of a leak. The faster you find it and fix it, the less water that’s wasted! You should also know your average monthly water usage  to recognize an unexpected spike in water charges and to know how to use your home’s water shutoff valve in case a leak occurs.

Also, there are a number of ways around your home to look for leaks. Check out our new website resources at LouisvilleWater.com/Leaks to protect your home.