Metro COVID-19 Relief

Metro COVID-19 Relief

Louisville Water and Louisville MSD residential customers who live in Jefferson County may be eligible for a one-time credit of up to $500 on past-due balances.

Metro COVID-19 Relief >>


  • Have a residential account in Jefferson County
  • Have a past-due balance sometime between March 16, 2020 to December 31, 2020
  • Identify a COVID-19 based financial hardship that resulted in the past-due balance

About the Program

Louisville Metro is collaborating with Louisville Water Foundation to distribute $4 million in funding to help those behind on utility bills as a result of COVID-19. Interested applicants will apply for the credit on the Metro COVID-19 Relief portal, powered by PromisePay, by answering a brief three question survey. The credit is a part of  the newly launched Drops of Kindness program, an effort by Louisville Water and Louisville MSD to help customers with unpaid bills. The one-time credit is available on a first-come, first-served basis.

This special Metro COVID-19 Relief credit is part of the city’s $10 million general fund from the CARES (Coronavirus Aid, Relief, & Economic Security) Act. The funds will be distributed by the Office of Resiliency Services under agreements with the utilities and foundations.

For those who do not meet the criteria for the Metro COVID-19 Relief funds, Drops of Kindness offers customized payment plans, direct-bill relief through community agencies, and other discounts.