One Water Partnership honors Louisville Water, Louisville MSD employees with inaugural award

One Water Partnership honors Louisville Water, Louisville MSD employees with inaugural award
May 9, 2022

A new employee recognition program to honor the partnership between Louisville Water and Louisville MSD was launched by Mayor Greg Fischer’s office.

This year’s recipients of the One Water Partnership “Partner of the Year” Award are Megan Hancock, Louisville Water’s Director of Customer Service and Bill Malcolm, One Water’s Director of Fleet Services.

Hancock was instrumental in implementing the Partnership’s Drops of Kindness customer assistance program for the past two years.  Thanks to her hard work and dedication, more than 25,000 customers received $9 million to help pay their water bill. 

Malcolm oversees both Louisville Water and Louisville MSD’s Fleet Operations.  In the past year, he led a project to replace the Fleet Management System with a new web-based system that both companies use every day.

Hancock and Malcolm also received a Mayor’s Proclamation recognizing their service and commitment to the One Water Partnership from Mayor Fischer.