The Power of Service

The Power of Service
October 8, 2021

Customer Service Week is celebrated the first full week in October and highlights the importance of customer service and of the people who support customers every day. Louisville Water planned fun themed days (Throwback Thursday, Dress for Success) and activities all week for our customer service representatives. The company could not function without our reps, whether in the office or out in the field. Here are a few of our stars!

Sherrie Scott, Customer Service Representative

“One of the best things about this job is getting help for those who need it from the Utility Relief Funds so their water is not turned off for nonpayment – it makes me feel good to help.” 

Jennifer Elhafyani, Customer Service Representative

“The main thing I like about customer service is being able to bring a smile to customers faces.  Even though I'm on the phone with them their smile radiates from the phone lines, and I can feel their energy change from a negative to a positive one.  These times we live in are very hard and to be able to do that makes a world of difference to me.”

LeeAnna Robinson, Customer Service Representative

“I love helping our customers and getting things resolved for them.”