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Emergency Icon Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness
      • Rates & Service Rules
      • Understanding Your Bill
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
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      • Oak Street Project
      • Main Replacement & Rehabilitation
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      • Technical Specification & Standard Drawings for Pipeline Construction 2022
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News

‘It Preserves Customer Confidence’: Sampling Water after a Main Break

February 6, 2026

Although water sampling happens near the end of a main break repair, it’s the beginning of a critical process that…

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Louisville Water Helps Make a Splash with Flash Dads

February 3, 2026

The alarm clock rings a little earlier these days for some Jefferson County Public Schools (JCPS) elementary students. So, having…

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‘No Water’ Calls Trickle In

February 2, 2026

When customers wake up to dry faucets during a deep freeze, every call feels urgent and every fix matters. Calls…

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Surviving Winter’s Tight Grip

January 30, 2026

Mike Spoelker woke up to the sounds of beeping around two o’clock Monday morning. He looked out his window on…

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Believe It or Not: Tapper in Antarctica

January 28, 2026

When we posted a photo on Louisville Water’s social media channels of a plush version of our Tapper mascot in…

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Extreme Cold: Protect Your Pipes

January 26, 2026

If you think it’s cold now, brace yourself. We’re headed for a big dip in the temperatures this week. Louisville…

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Employee Profile: Erik Whitehead, Metering Specialist

January 26, 2026

Worked at Louisville Water since 2013 Erik Whitehead’s determination never wavered as he waited for a door to open for…

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Bracing for a Winter Wallop

January 23, 2026

On the heels of marking the 32nd anniversary of the historic 1994 blizzard, we and much of the country are…

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Stay Healthy, Wash Your Hands!

January 21, 2026

The flu, respiratory illnesses, and regular colds all seem to be making the rounds. Louisville Water has also been making…

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Louisville Pure Tap® Fuels Runners to the Finish Line

January 15, 2026

Thousands of runners are lacing up their shoes to gear up for the Kentucky Derby Festival (KDF) race series. While…

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Corporate Office:
550 South Third Street
Louisville, KY 40202
Monday-Friday, 8 a.m. – 4:30 p.m.

Satellite Office:
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. – 4 p.m.

Closed for lunch from 1 – 1:30 p.m.

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