Questions? There are many ways to get in touch with us.

When requesting information via email, we require the last four digits of the account holder’s social security number. This ensures we are interacting with authorized users. If you are not comfortable providing this information via email, please contact us by
phone at (502) 583-6610 or (888) 535-6262. Our customer service center is open Monday – Friday, 8:00 a.m. – 6:00 p.m.


Send us an email and we’re happy to help! Emails will be responded to in 24-48 business hours, not including weekends.

Account Balance Lease Documents General Inquiry Leak Adjustment Documents Landlord Agreement


Call us! Please note Mondays are the busiest days of the week, as is the first of every month.

Monday – Friday
8:00 a.m. – 6:00 p.m.
(502) 583-6610 or (888) 535-6262

To report a water main break, select option 1 from our automated phone system. A water main break means you can see water running in the street. For questions about HomeServe, select option 4.

If you have no water service in your home, please select option 5 to speak with a customer service representative.

In Person

Visit one of our Customer Service Centers.  Some transactions require proof of ID, so please bring valid license or other form of ID.

Louisville Water Company

John L. Huber Building
550 South Third Street
Louisville, KY  40202
Open Mon – Fri, 8:00 a.m. – 4:30 p.m., excluding holidays.

Louisville Water Company

Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY  40165
Open Mon – Fri, 8:00 a.m. – 4:00 p.m., excluding holidays. Closed for lunch 1 -1:30 p.m.


Send your written correspondence to:

Louisville Water Company
ATTN: Customer Service
550 South Third Street
Louisville, KY 40202