Customer Service

Louisville Water aims to be trusted and valued by our customers. Our customer service team is available Monday – Friday from 8:00 a.m. to 6:00 p.m. to help resolve matters that range from questions about a bill to emergency assistance.

We’re here to help! Just give us a call at (502) 583-6610 or (888) 535-6262.

New technologies help our team enhance the customer experience. In early 2022, we launched Pure Connect and saw unprecedented growth as customers flocked to the new and easy to use bill payment portal.

We’re proud to introduce a new Help Hub that can help you avoid long phone waits by searching for and finding answers to non-bill specific questions.

Need Help? Visit one of our Help Center categories:

Billing Leaks Account Services Small Business Equity Program Lead Awareness Louisville Water Tower Park

Report a Water Main Break

Please call (502) 583-6610 or (888) 535-6262 and select option 1 from our automated phone system.

A water main break means you can see water running in the street. If you have no water service in your home, please select option 5 to speak with a customer service representative.

Need your account number?

Call (502) 583-6610 or (888) 535-6262 (Toll Free), press 5, and then select the lookup option that works best for you.

Other Ways to Connect

In Person

Visit one of our Customer Service Centers. Some transactions require proof of ID, so please bring valid license or other form of ID.

Louisville Water Company

John L. Huber Building
550 South Third Street
Louisville, KY  40202

Open Mon – Fri, 8:00 a.m. – 4:30 p.m., excluding holidays.

Louisville Water Company

Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY  40165

Open Mon – Fri, 8:00 a.m. – 4:00 p.m., excluding holidays. Closed for lunch 1 -1:30 p.m.


Send your written correspondence to:

Louisville Water Company
ATTN: Customer Service
550 South Third Street
Louisville, KY 40202