Customer Service

Customer Service team

Quality Water. Quality of Life. Quality Service.

Louisville Water strives to deliver high-quality customer service that matches the quality of Louisville Pure Tap®. Our customer service team is available Monday – Friday from 8 a.m. to 6 p.m. to help resolve matters that range from questions about a bill to emergency assistance.

We value your time. Avoid potentially longer hold times and search our Help Center first with answers and solutions to commonly asked questions.

Need to pay your bill? You can do that online too with just a few clicks on Pure Connect℠.

Visit our Help Center

How can we help?

Report a Water Main Break

Please call (502) 583-6610 or (888) 535-6262 and select option 2 from our automated phone system.

A water main break means you can see water running in the street. If you have no water service in your home, please select option 2 to speak with a customer service representative.

Need your account number?

Call (502) 583-6610 or (888) 535-6262 (toll free), press 4, and then select the lookup option that works best for you.

Other Ways to Connect

In Person

Visit one of our Customer Service Centers. Some transactions require proof of ID, so please bring valid license or other form of ID.

Louisville Water Company

John L. Huber Building
550 South Third Street
Louisville, KY 40202

Open Monday – Friday 8 a.m. – 4:30 p.m., excluding holidays

Louisville Water Company

Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY 40165

Open Monday – Friday 8 a.m. – 4 p.m., excluding holidays. Closed for lunch 1 -1:30 p.m.


Send your written correspondence to:

Louisville Water Company
ATTN: Customer Service
550 South Third Street
Louisville, KY 40202