Due to the winter storm forecast, Louisville Water’s customer service lobby in our downtown office
will operate on a delay Monday, January 26. We will open at 10 a.m. Our Shepherdsville office will be closed.
We offer several options if you need to pay your bill.

Report Emergency Pay Bill

Access the New Pure Connect Experience

All you need to do is reset your password upon logging in for the first time.

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Quality of Life.

Serving high-quality drinking water
throughout Louisville and our
surrounding counties.

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131,000,000
gallons of Louisville Pure Tap® are provided each day to our customers

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200+
tests performed on Louisville Pure Tap® each day

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7.5 Million
the number of plastic bottles saved from landfill by Louisville Water partners.

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4,300 Miles
of pipes placed throughout our service area

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