Start, Stop or Transfer Service

Getting settled just got easier. No need to call or visit Louisville Water to get access to our award-winning Louisville Pure Tap®. If you’re an existing Louisville Water customer, simply visit Pure Connect to start residential water service online in three easy steps. That’s one less phone call to make!

1. Head to LouisvilleWater.com/PureConnect
2. Under the “Moving Services” tab, select “Start Service”
3. Fill out the online form and hit “Submit”

Please know that a $30 Service Activation Fee is required for all new accounts and transfers.

A $100 Service Deposit may be required based on the customer’s Experian Utility Score.

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The service deposit is credited to the water account when:

• A customer’s account is closed.
• A customer has paid their bill on time for three consecutive years.

If you’re starting a brand-new account with Louisville Water, you’ll need to speak with a customer service representative to start, stop, or transfer service. Call us at (502) 583-6610 to get started. You can view our service rules and rates here.

Manage Water Service on Pure Connect