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  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
    • Home Protection
      • Locate Water Shutoff Valve
      • Leak Detection
      • Cold Weather Tips
      • Troubleshoot Your Water
      • HomeServe USA
      • WaterPro Water Leak Protection Plan
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Cross Connection Control
      • Water Pressure
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • Lead Awareness
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
    • In The Community
      • Partnerships
      • Bourbon & Brew
  • Construction Projects
    • Where We’re Working
      • Beechland Avenue Main Replacement
      • Mitchell Hill Road Area Water Main Improvements
      • Taylorsville Road Area Main Replacement
      • Meter Upgrade Project
  • Work With Us
    • Careers
      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
    • Bid Opportunities
      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
    • Leadership & Governance
      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
    • Economic Development
      • Liquid Assets
      • Water Grows KY
    • History of Great Water
    • Louisville Water Foundation
  • Louisville Water Tower
    • History
    • Rentals
      • Weddings & Celebrations
      • Corporate Events
      • Outdoor Events & Festivals
      • See The Space
    • Visit Us
      • Tours & Field Trips
      • Group Tours
      • WaterWorks Museum
  • Need Help?
    • Get In Touch With Us
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550 South Third Street
Louisville, KY 40202
Monday-Friday, 8 a.m. - 4:30 p.m.

634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. - 4 p.m.

Closed for lunch from 1 - 1:30 p.m.

Contact Us

(502) 583-6610 (888) 535-6262 (Toll Free)

Monday-Friday, 8 a.m. - 6 p.m.

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©2023 Louisville Water Company. All rights reserved.

Privacy Statement | Terms of Use
Accessibility | Data Policy