Home / Privacy Statement

Privacy Notice for LouisvilleWater.com

Your Privacy is Important

Louisville Water is committed to protecting your individual privacy and personal information. We want you to know how we may collect, use, share, and store information about you when you visit our websites.

How we Collect and Store Information

1. Basic information collected for website measurement (e.g., cookies)

When a computer accesses information on LouisvilleWater.com, the following basic information is automatically received and stored by web servers:

Your computer’s internet protocol address (IP address), which establishes your computer location on the internet and allows other computers, such as those hosting LouisvilleWater.com, to send content and other information

The date, time, and duration of a website visit

The URL of a referring page if your computer accesses a page onLouisvilleWater.com through a link from an external page not hosted on our site

Your basic computer information, such as the type and version of web browser, operating system, screen resolution, and connection speed

The specific pages accessed during a visit to LouisvilleWater.com and the amount of data (measured in number of bytes) transmitted during the visit.

2. Personal information voluntarily provided about yourself

Although we gather technical information when you visit or use our online services, Louisville Water does not collect any personal information about you unless you choose to provide that information to us. You are not required to provide any personal information to access or browse LouisvilleWater.com and our affiliated websites.

Online communication

Personal information submitted voluntarily to us through online forms, email subscriptions and messages, or through interactive web-based applications will be used to respond to your messages and requests.
When you contact Louisville Water by phone, we will ask for your email address. We use this information to communicate with you about your water service, service interruptions, construction work, or emergency issues.
Pure Connect℠ is Louisville Water’s online portal where customers can start/stop water service, monitor their water usage, and pay their Louisville Water/Louisville MSD bill. Creating a Pure Connect account requires users to provide a valid email address, a first and last name, or telephone number. We use this information to communicate with you about your account and to send you information about your water usage, bill reminders, service interruptions, construction work, or emergency issues. Session cookies are required with users’ accounts to maintain a user’s login while interacting with Pure Connect. You can unsubscribe from Pure Connect notifications at any time.

Louisville Water may share email addresses with Louisville MSD for their communication about your wastewater services.

We do not sell, rent, exchange, or otherwise disclose information collected in this manner to organizations or people outside of Louisville Water unless they are authorized by Louisville Water to offer products or services related to your water account.

3. .com Measurement and Analytics

Louisville Water uses web measurement technologies to analyze data automatically collected during site visits. We analyze this information to provide an optimal user experience and to understand how the public uses our website. This is currently done through third-party analytics providers by tracking persistent cookies, session cookies, and first-party cookies.

Our third-party analytics providers do not receive any personal identifying information to track the browsing of individual users. We do view aggregated analyses prepared by our third-party analytics providers, but these analyses do not include any personally identifiable information.

Third-party Web Content

Certain pages on LouisvilleWater.com may include web content from third parties, such as embedded video, social media feeds, and other externally hosted services. You should consult the privacy policies of these third parties for further information.

You can Control your Website Experience

Visitors can control aspects of website measurement and data collection technologies by choosing to disable cookies. You can choose not to accept cookies from any website, including LouisvilleWater.com, by changing the settings of your browser. You can also delete cookies stored in your browser at any time. Visitors who choose to disable these settings will continue to have access to comparable information on our site.

At any time, while interacting with our site(s) you may decline participation in any activity that asks for information (e.g., surveys, web-based apps, or email notifications). Your choice not to participate will not affect your ability to use other features on LouisvilleWater.com.

Linking to External Websites

Louisville Water may link to websites created and maintained by other public and/or private organizations. We provide these links as a service to our users at our discretion. When you follow a link to an external site, you leave LouisvilleWater.com and are no longer subject to our privacy and security policies, but those of the externally hosted website. Louisville Water does not endorse any external site, the views they express, or guarantee the accuracy, relevance, timeliness, or completeness of information contained in an externally linked site.

Email Subscriptions Management

Louisville Water maintains lists of customers who have asked to receive periodic email updates about a variety of topics related to their water service. These include a monthly customer newsletter, construction and water quality updates, and educational programs. These customers may also occasionally receive a survey to help us continually improve satisfaction. Any recipient of a Louisville Water email may unsubscribe from future messages via a link at the top or bottom of each email message. We do not sell, rent, exchange with other agencies, or otherwise disclose our list of customer email addresses to people or organizations outside of Louisville Water.

Email messages sent from Louisville Water to email subscribers may include tracking mechanisms to provide basic analytics such as the percentage of recipients who opened an email, clicked links within the email, shared or forwarded its contents, along with information about the email clients used by various email recipients. Our email service providers, such as Constant Contact, also offer the ability to view individual data about whether an email was opened and what links were clicked.

Security of LouisvilleWater.com

We take several precautions to protect our site, LouisvilleWater.com, including information collected by our site or voluntarily submitted to LouisvilleWater.com or a third-party website. LouisvilleWater.com is hosted by a third-party vendor and it utilizes industry standard technology practices and technical controls to protect your information and the integrity of the site. Our controls also include but are not limited to maintaining strict technical procedures to ensure the integrity of systems and data on LouisvilleWater.com. We routinely review our processes and systems to verify compliance with industry’s best practices and the highest level of security standards.