Louisville Water Company Logo
Emergency Icon Report Problem
Globe Icon - Translate this page Translate
Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
  • Construction Projects
    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
  • Work With Us
    • Careers
      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
    • Bid Opportunities
      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
    • Leadership & Governance
      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
    • Economic Development
      • Service Area
      • Quality
      • Rates
      • Our Team
      • Water Grows KY
      • Bourbon & Brew
    • History of Great Water
    • Louisville Water Foundation
  • Louisville Water Tower
    • History
    • Rentals
      • Weddings & Celebrations
      • Corporate Events
      • Outdoor Events & Festivals
      • See The Space
    • Visit Us
      • Field Trips
      • Group Tours
      • WaterWorks Museum
  • Need Help?
    • Get In Touch With Us
Emergency Icon Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
  • Construction Projects
    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
  • Work With Us
    • Careers
      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
    • Bid Opportunities
      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
    • Leadership & Governance
      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
    • Economic Development
      • Service Area
      • Quality
      • Rates
      • Our Team
      • Water Grows KY
      • Bourbon & Brew
    • History of Great Water
    • Louisville Water Foundation
  • Louisville Water Tower
    • History
    • Rentals
      • Weddings & Celebrations
      • Corporate Events
      • Outdoor Events & Festivals
      • See The Space
    • Visit Us
      • Field Trips
      • Group Tours
      • WaterWorks Museum
  • Need Help?
    • Get In Touch With Us
Translate

Access Pure Connect

A new way to view & pay your bill

 

Home / Troubleshoot Your Water Inquiry

ornamental curve image
LWC Logo Sign Up For Our Newsletter
LinkedIn Logo Twitter Logo Facebook Logo Instagram Logo Youtube Logo

Visit Us

Corporate Office:
550 South Third Street
Louisville, KY 40202
Monday-Friday, 8 a.m. – 4:30 p.m.

Satellite Office:
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. – 4 p.m.

Closed for lunch from 1 – 1:30 p.m.

Contact Us

View our Helpdesk

(502) 583-6610

(888) 535-6262 (Toll Free)

Monday-Friday, 8 a.m. – 6 p.m.

Work With Us

View Job Openings
  • Customer Service
  • Your Water
  • Construction Projects
  • Work With Us
  • About Us
  • Louisville Water Tower
  • Need Help
  • Get In Touch With Us

©2025 Louisville Water Company. All rights reserved.

| Privacy Statement | Terms of Use | Accessibility | Data Policy

©2025 Louisville Water Company. All rights reserved.

Privacy Statement | Terms of Use
Accessibility | Data Policy