Offering Drops of Kindness℠ When You Need it Most

Louisville Water and Louisville MSD are working together to make it easier for customers to receive financial help through Drops of Kindness℠, our customer assistance program.

We realize making ends meet can be more challenging for families these days as we all face rising costs for everyday items like groceries, gas, and utility services.

Louisville Water strives to keep costs as low as we can, but we know bills can still become difficult to manage for our customers. With that in mind, we’re working closely with MSD to elevate our customer assistance programs available through Drops of Kindness.

We saw the demand for Drops of Kindness multiply during COVID as the number of people who couldn’t pay their bills soared. While Louisville Water and MSD provide a variety of options and we both support the Louisville Water Foundation, we wanted to be more intentional with our efforts. You can now learn more about all our support programs in one place: DropsofKindness.com. There, you can determine which plan best fits your needs: a payment arrangement, the Emergency Wastewater Rate Assistance Program (EWRAP), senior citizen discount, or tapping into community agencies.

The bottom line is we want to make it easier for customers to pay their bill and hopefully, alleviate stress. We strongly feel everyone should have access to clean, high-quality drinking water.