Questions? There are many ways to get in touch with us.

Have an account-specific question?

Log in to Pure Connect℠ to send us a request. You can track all the activity there. Don’t have an account? Create one for free today.

Phone

Call us! Please note Mondays are the busiest days of the week, as is the first of every month.

Monday – Friday
8:00 a.m. – 6:00 p.m.
(502) 583-6610 or (888) 535-6262

To report a water main break, say “emergency” to our automated phone system. A water main break means you can see water running in the street. For questions about HomeServe, call (877) 444-2480.

If you have no water service in your home, please say “emergency” upon answering and then “no water” to speak with a customer service representative.

In Person

Visit one of our Customer Service Centers.  Some transactions require proof of ID, so please bring valid license or other form of ID.

Louisville Water Company

John L. Huber Building
550 South Third Street
Louisville, KY  40202
Open Mon – Fri, 8:00 a.m. – 4:30 p.m., excluding holidays.

Louisville Water Company

Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY  40165
Open Mon – Fri, 8:00 a.m. – 4:00 p.m., excluding holidays. Closed for lunch 1 -1:30 p.m.

Mail

Send your written correspondence to:

Louisville Water Company
ATTN: Customer Service
550 South Third Street
Louisville, KY 40202

Media Request

Please click here to make a media request.

Note: This inbox is strictly for media requests. For questions about your account, sign into Pure Connect or contact us at the phone number listed above.

Open Records Request

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Open Records Form