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Emergency Icon Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
      • Understanding Your Bill
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
  • Construction Projects
    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
  • Work With Us
    • Careers
      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
    • Bid Opportunities
      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
    • Leadership & Governance
      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
    • Economic Development
      • Service Area
      • Quality
      • Rates
      • Our Team
      • Water Grows KY
      • Bourbon & Brew
    • History of Great Water
    • Louisville Water Foundation
  • Louisville Water Tower
    • History
    • Rentals
    • Visit Us
  • Need Help?
    • Get In Touch With Us
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News

A Historical Milestone in how Customers Receive their Water Bill

August 27, 2025

This is a milestone in Louisville Water’s history: for the first time in our 165 years of operations, all customers…

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Pouring Hard Work into Producing and Delivering Drinking Water

August 26, 2025

How much do you know about the entity that delivers drinking water to your house? There are more than 400…

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Employee Profile: Wayne Whitehouse, Supervisor of Inspections

August 25, 2025

Worked at Louisville Water since 2000 As Louisville Water’s supervisor of construction inspections, Wayne Whitehouse looks at project plans every…

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Louisville Water Company Issues $233 Million in Bonds

August 21, 2025

Sale Comes on the Heels of Highest-possible Ratings Over the next few years Louisville Water Company will invest millions to…

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Librarians Checked out Our Educational Programs

August 20, 2025

JCPS librarians recently headed back to school with information on Louisville Water’s educational programs because our education and outreach team…

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Rengao Song Scholarship Supports Student’s Valuable Research

August 18, 2025

“Winning the Dr. Rengao Song Water Research Scholarship is both an incredible honor and a meaningful affirmation of my commitment…

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Lace Up and Leash Up for the Louisville Pure Tap 5K®!

August 14, 2025

It’s time to put your best foot (or paw) forward for the Louisville Pure Tap 5K®. The race moved up…

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Building Beds and Sweet Dreams for Local Children

August 13, 2025

Children in Louisville started a new school year last week. They’re getting back into their routines of waking up early,…

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A Brief Break for Drivers: River Road Fully Reopened during August

August 12, 2025

Louisville Water Pauses Work until September A welcomed sight for drivers along River Road- the road fully reopened August 8….

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Employee Profile: Kellie Bowman, Senior Human Resources Generalist

August 11, 2025

Worked at Louisville Water since 2017 For many new employees at Louisville Water, Senior Human Resources Generalist Kellie Bowman is…

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Corporate Office:
550 South Third Street
Louisville, KY 40202
Monday-Friday, 8 a.m. – 4:30 p.m.

Satellite Office:
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. – 4 p.m.

Closed for lunch from 1 – 1:30 p.m.

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(502) 583-6610

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©2025 Louisville Water Company. All rights reserved.

Privacy Statement | Terms of Use
Accessibility | Data Policy