Louisville Water is monitoring the Coronavirus crisis on a regular basis. We recognize that access to clean water for washing hands is a vital component to reduce the spread of the virus. Because of this pandemic, we have decided to suspend turn offs for non-payment.
This is a temporary measure and customers are still responsible for paying their water bill. Louisville Water will continue to work with customers who can’t pay by the due date.
We encourage them to contact us at 502.583.6610, to help with payment options.
For more information on customer assistance programs go to https://www.louisvillewater.com/customer-service/customer-assistance-program.