Welcome to Louisville Water

Welcome to Louisville Water Company, where the drinking water is so good it has a trademarked name, Louisville Pure Tap®. Our water quality ranks as some of the best in the United States and our goal is to deliver a customer experience that matches the water quality.

Louisville Water Tower

Louisville Water began production in 1860 with only 512 customers. Today, more than one million people depend on Louisville Water daily. We’re excited to add you to our growing customer base!

Learn more about our history

Register for Pure Connect ℠ to Monitor your Account

Manage your account with Pure Connect℠, our convenient customer portal designed to help you:

  View and pay your bill online

  Enroll in AutoPay

  Monitor usage and detect leaks

Set up high-usage alerts

  Add others to your account

Register for Pure Connect

Drops of Kindness℠

We know your Louisville Water and Louisville MSD bill isn’t your only expense. Through Drops of Kindness℠, we offer financial help to residential customers who sometimes struggle to pay their water bill.

Learn about Drops of Kindness

Start, Stop or Transfer Service

To open a new account, stop service or transfer an account to a different address, call us at (502) 583-6610. Please note: Your receipt of our services is subject to and governed by Louisville Water’s Service Rules and Regulations.

View Service Rates and Regulations View Drinking Water Rates

Your Drinking Water

PureTap bottleLouisville Water gets an A+ for water quality. Our drinking water quality consistently ranks among the nation’s top water utilities.

We publish an annual water quality report to keep customers informed of our compliance and commitment to public health.

You’ll see us spreading this message in the community through Education & Outreach programs. Request a Louisville Pure Tap® reusable bottle to rep your water with pride and fill up at one of our branded water stations!

Request a Louisville Pure Tap bottle

Protect Your Home

We’re committed to helping you protect your home from a costly water mess. Make sure you know the location of your water shutoff valve and consider optional coverage to protect yourself against the cost of a water leak on your private property.

Protect Your Home

 

Sign Up

Sign up for our monthly customer newsletter, NewsSplash, to stay updated on Louisville Water news.

Questions?

Visit our Help Center for answers to frequently asked questions or reach out to Customer Service at (502) 583-6610. Customer service representatives are available Monday through Friday from 8 a.m. to 6 p.m.
We look forward to serving you!