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Drops of Kindness
Need assistance with an unpaid bill?
Whether you’re a resident or business owner, Drops of Kindness℠ offers a customized approach to manage through difficult times and reduce future financial obligations.
Customized Payment Plans through PromisePay
Flexible, interest-free payment plans to pay off your balance over time.
Connect directly with agencies that receive Louisville Water Foundation funding for assistance with bills and navigating the process.
- Jefferson County: Association of Community Ministries
- Oldham County: Call (502) 222-0308 or visit the Tri-County Community Action Partnership
- Bullitt County: Call the Multi-Purpose Community Action Agency at (502) 543-4077
Kentucky Homeowner Assistance Fund
Customers who were impacted by COVID may be able to receive financial assistance on their past due water and sewer bills.
If you rent your home or apartment, please visit: teamkyhherf.ky.gov/
If you own your home, please visit: teamkyhaf.ky.gov/
Additional support for Louisville MSD customers
Emergency Wastewater Rate Assistance Program (EWRAP)
This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the EWRAP.
Senior Citizen Discount
Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on MSD wastewater charges and the consent decree surcharge. To apply, please fill out and submit the Senior Citizen Discount application [pdf].
Ready to make a payment?
Visit our lobby
550 South Third Street
Monday – Friday
8:00 a.m. to 4:30 p.m.
You may also use a Drop Box at this location
Or visit us in Shepherdsville, KY
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday – Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.
With a money order or by cashier’s check
(502) 583-6610 / (888) 535-6262 (Toll Free)
Neighbor Helping Neighbor
Help keep the water flowing for your neighbor by contributing a tax-deductible donation to Drops of Kindness℠. It’s simple, and every drop, every contribution — no matter the size — is valued during this challenging time.
Please also help us spread the word about Drops of Kindness℠ to anyone you know who may benefit from the program.