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Drops of Kindness
Need assistance with an unpaid bill?
Whether you’re a resident or business owner, Drops of Kindness℠ offers a customized approach to manage through difficult times and reduce future financial obligations.
Payment Extensions
If you are slightly behind and simply need just a little more time to pay off your water bill debt, visit Pure Connect and request a payment extension.
Note: This option is only available for a customer who is one bill behind.
Agency Support
Connect directly with agencies that receive Louisville Water Foundation funding for assistance with bills and navigating the process.
- Jefferson County: Association of Community Ministries
- Oldham County: Call (502) 222-0308 or visit the Tri-County Community Action Partnership
- Bullitt County: Call the Multi-Purpose Community Action Agency at (502) 543-4077
Payment Plans through PromisePay
Pay off large past due balances and avoid disruption to your water service.
Low-income Household Water Assistance Program (LiHWAP)
LiHWAP is open for Oldham and Bullitt county residents. You must apply on the county agency website for an appointment. Please select the county that applies to you: Bullitt or Oldham.
Additional support for Louisville MSD customers
Emergency Wastewater Rate Assistance Program (EWRAP)
This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the EWRAP.
Senior Citizen Discount
Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on MSD wastewater charges and the consent decree surcharge. To apply, please fill out and submit the Senior Citizen Discount application [pdf].
Ready to make a payment?
Pay online.
Visit our lobby
550 South Third Street
Monday – Friday
8:00 a.m. to 4:30 p.m.
You may also use a Drop Box at this location
Or visit us in Shepherdsville, KY
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday – Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.
By Mail
With a money order or by cashier’s check
By Phone
(502) 583-6610 / (888) 535-6262 (Toll Free)
Neighbor Helping Neighbor
Help keep the water flowing for your neighbor by contributing a tax-deductible donation to Drops of Kindness℠. It’s simple, and every drop, every contribution — no matter the size — is valued during this challenging time.
Please also help us spread the word about Drops of Kindness℠ to anyone you know who may benefit from the program.