Drops of Kindness
Need assistance with an unpaid bill?
Whether you’re a resident or business owner, Drops of Kindness℠ offers a customized approach to manage through difficult times and reduce future financial obligations.
If you are slightly behind and simply need just a little more time to pay off your water bill debt, visit Pure Connect and request a payment extension.
Note: This option is only available for a customer who is one bill behind.
Connect directly with agencies that receive Louisville Water Foundation funding for assistance with bills and navigating the process.
- Jefferson County: Association of Community Ministries
- Oldham County: Call (502) 222-0308 or visit the Tri-County Community Action Partnership
- Bullitt County: Call the Multi-Purpose Community Action Agency at (502) 543-4077
Payment Plans through PromisePay
Pay off large past due balances and avoid disruption to your water service.
Low-income Household Water Assistance Program (LiHWAP)
Additional support for Louisville MSD customers
Emergency Wastewater Rate Assistance Program (EWRAP)
This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the EWRAP.
Senior Citizen Discount
Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on MSD wastewater charges and the consent decree surcharge. To apply, please fill out and submit the Senior Citizen Discount application [pdf].
Ready to make a payment?
Visit our lobby
550 South Third Street
Monday – Friday
8:00 a.m. to 4:30 p.m.
You may also use a Drop Box at this location
Or visit us in Shepherdsville, KY
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday – Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.
With a money order or by cashier’s check
Neighbor Helping Neighbor
Help keep the water flowing for your neighbor by contributing a tax-deductible donation to Drops of Kindness℠. It’s simple, and every drop, every contribution — no matter the size — is valued during this challenging time.
Please also help us spread the word about Drops of Kindness℠ to anyone you know who may benefit from the program.