First day of Metro COVID-19 Relief a huge success

Good news travels fast.  Over the past 24 hours, more than 2,200 Louisville Water and Louisville MSD customers have received a one-time credit to help pay an outstanding balance. The Metro COVID-19 Relief is a welcomed opportunity for those struggling in our community.

Over the past several weeks, Louisville Water and MSD teams worked diligently to launch a new portal, in collaboration with PromisePay, to help distribute the bill assistance. The one-time credit of up to $500 for Jefferson County residents was sparked by a $4 million donation from Louisville Metro to help pay down the bills of those in our community who are impacted by the pandemic.

Within 24 hours of the Metro COVID-19 Relief launch, more than 2,200 Louisville Water and MSD customers received a credit on their outstanding balance totaling nearly $1 million. Customers are receiving an average credit of $387, and these customers reside in zip codes all over Jefferson County. This assistance is critical during this time as thousands of customers are behind on their water and wastewater bills.

Those who’ve received their credits share sentiments such as:

This was so easy and helps my family so much!

Thank you so much! I can’t tell you how much this will help me. God bless.

Thank you. Rough times are ahead of us. I appreciate any help.

Customers can apply for the credit at or call 502.583.6610. If approved, Louisville Water will apply the funds to the outstanding balance. The one-time credit is available on a first-come, first-served basis.


  • Have a residential account in Jefferson County
  • Have a past-due balance sometime between March 16, 2020 to December 31, 2020
  • Identify a COVID-19 based financial hardship that resulted in the past-due balance

For customers who still owe money, Louisville Water and MSD’s Drops of Kindness program offers customizable payment plans and direct bill relief through community agencies.

We’re proud we can help so many people pay down the balance on their Louisville Water and Louisville MSD bill thanks to Metro COVID-19 Relief.