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Emergency Icon Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness
      • Rates & Service Rules
      • Understanding Your Bill
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
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    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Crescent Hill Water Treatment Plant Infrastructure Upgrades
      • Main Replacement & Rehabilitation
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  • Work With Us
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      • Our Culture
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      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
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News

Hold the Sugar, Pass the Pure Tap®!

February 12, 2025

It’s easier not to think about how much sugar you’re consuming if cookies, snacks, and sodas are a regular part…

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Wash Your Hands Every Day, Keep the Germs Away!

February 11, 2025

It’s something we all learn at a young age, and it’s a message that’s very timely as thousands of cases…

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Employee Profile: Mon’Shea Harris, Plumber Leader

February 10, 2025

Worked at Louisville Water since 2015 Mon’Shea Harris didn’t necessarily imagine a career at Louisville Water, but 10 years later…

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Score Free Hydration from Louisville Pure Tap® Bottle-fill Stations at KFC Yum! Center

February 6, 2025

University of Louisville fans have had plenty of reasons to cheer the last few months at the KFC Yum! Center…

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Retiree Kept Water Flowing on the Other Side of the Country Too

February 5, 2025

Glennon Zelch worked to keep water flowing in Louisville for decades. He even helped resolve  an emergency that threatened to…

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Ensuring High-Quality Louisville Pure Tap® Flows from your Faucet

February 3, 2025

Remnants of January’s winter storm finally melted away as warmer weather replaced weeks of arctic air. Several inches of snow…

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Louisville Water Innovation Named a “Startup to Watch”

January 30, 2025

An innovative Louisville Water product made a list of startups to watch this year. On Tuesday, Louisville Business First hosted…

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Employee Profile: Scott Smith, Director of Production Operations

January 27, 2025

Worked at Louisville Water since 1998 Scott Smith has dedicated more than two decades to ensuring the safety and quality…

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Filtering through ‘No Water’ Calls

January 24, 2025

The long stretch of days where we never climb above freezing appears to be fading, for now. Hundreds of calls…

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Louisville Water Levels Up During Extreme Cold

January 23, 2025

Eighty-eight years ago this week, Louisville Water faced unprecedented challenges caused by the 1937 flood which finally crested on January…

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Corporate Office:
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Louisville, KY 40202
Monday-Friday, 8 a.m. – 4:30 p.m.

Satellite Office:
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. – 1 p.m. & 1:30 – 4 p.m.

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