As a Metering Services Field Specialist, Carrie Pernini is responsible for coordinating and dispatching work to Louisville Water customer service representatives in the field. These employees turn on water for new customers, take care of existing customers’ concerns, and generally ensure both pure tap and company operations flow smoothly throughout the communities we serve.
Pernini also oversees audits for some customer issues encountered in the field, such as a possible crossed-meter situation.
As Louisville Water responds to the coronavirus crisis, Pernini --- like many water professionals throughout the company – has had to modify the way she performs her critical work.
“Currently I am working from home,” she said, “however, the field customer service representatives can reach me by work cell phone without a problem for any assistance they might need.”
“My manager, Kim Cox, has weekly meetings with us online to make sure we are all doing well,” Pernini added. “Although I miss seeing friends and colleagues in the office, my Boston Terrier keeps me company each day while working from home.”