- Log-in to Pure Connect to make a payment
Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more.
Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more.
502.583.6610
888.535.6262 (Toll Free)
Monday–Friday, 8 a.m. to 6 p.m.
550 South Third Street
Louisville, KY 40202
Monday–Friday, 8 a.m. to 4:30 p.m.
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday–Friday, 8 a.m. to 4 p.m.
Closed for lunch from 1 to 1:30 p.m.
Louisville Water offers opportunities for learning and engagement for children and adults. History, science, innovation and health are all part of our story. Let us share it with you.
Visit the oldest standing stand pipe in the nation, touch limestone pulled from 100 ft below ground and learn how Louisville Water developed water filtration methods that are still in use today. We make water fun!
We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville Pure Tap™ was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events.
Why are we bourbon's best friend?
We make it easy to enjoy the water at home or on the go -
Reusable bottles
Coolers and cups
Pure Tap™ to GO
Quality that's among the highest in the nation at rates that are among the lowest.
Located on the scenic banks of the Ohio River, Louisville Water Tower Park is a historic landmark, an ideal event location, and a great place to learn about Louisville’s award-winning tap water.
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502.897.1481
zornrental@lwcky.com
3005 River Road
Louisville, KY 40207
All contractors must be prequalified before bidding on a construction project. Learn more about the process.
We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services.
View opening dates for upcoming bids, as well as the results of closed bids.
Protecting public health is at the core of what we do at Louisville Water. Learn more about our approach to treatment.
Learn more about our dedication to providing optimal water quality.
Using the earth's natural surface as a first line of filtration.
Welcome to a new flow of information! Pure Connect is Louisville Water’s new way to view and pay your bill.
Need your account number? Call 502.583.6610 or 888.535.6262 (Toll Free), press 5, and then select the lookup option that works best for you.
Please mail checks to:
Louisville Water Company
Attention: Cashiers Office
P.O. Box 32460
Louisville, KY 40232-2460
Use these helpful tips to ensure a smooth payment process:
Only VISA, MasterCard and Discover are accepted forms of payment. You will receive a payment confirmation number at the end of the call.
*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.
Please note: Only check, money order, and cash payments accepted at these locations.
Corporate Headquarters
550 South Third Street
Louisville, KY 40202
Open Monday - Friday, 8:00 a.m. – 4:30Place after hours payments in a secure night depository box, located by the building on Third Street and on Chestnut Street.
Bullitt County Office (KT Districts1 & 2)
Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday - Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.
CheckFreePay Locations
Pay your bill in cash at over 30,000 authorized locations where you're already shopping. Find a payment location near you.
Safe, secure, and free. Sign-up today on Pure Connect.
Visit our Louisville office to use this payment method. Note: You will need the barcode located on the back of your bill to start this transaction.
Learn about Drops of Kindness, a customized approach to help customers resolve unpaid bills and reduce future financial obligations.
We have answers! Read through our list of frequently asked questions and if you still have questions, please submit an inquiry or call us, 502.583.6610 or 888.535.6262, option 5.
Please note: we may only discuss account specific information with the primary account holder or an authorized user. If you are not listed on the account, please have the primary account holder call.
eBill - SAFE, SECURE AND FREE
How to sign up:
Benefits of receiving an eBill:
AutoPay - NEVER MISS A PAYMENT
Pay your bill automatically using your checking or savings account by enrolling in AutoPay. The full amount of your bill will be deducted from your bank account on your bill’s due date.
How to Enroll in AutoPay:
Customized Payment Plans through PromisePay
Louisville Water and Louisville MSD collaborate with PromisePay to provide flexible payment plans to pay off your balance over time.
How to Enroll
Visit www.LouisvilleWater.com/DropsofKindnessPortal and sign-up using your account number and zip code.
ONLINE PAYMENT SERVICES – EASY and FAST ONE TIME PAYMENTS
Pay your bill online using your debit/credit card or a free electronic check.
*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.
PAY BY MAIL
Please mail checks to:
Louisville Water Company
Attention: Cashiers Office
P.O. Box 32460
Louisville, KY 40232-2460
Use these helpful tips to ensure a smooth payment process:
If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Service representative. Please call 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.
PAY BY PHONE
Call 502.583.6610 or 888.535.6262 to use our automated payment service to pay your bill using your checking/savings account or debit/credit card. There is a $2.50 fee charged by our third-party vendor for this service.
To best utilize this service, please have the following information available:
To Pay by Checking/Savings:
To Pay by Debit/Credit Card:
You will receive a payment confirmation number at the end of the call.
This service is available 24 hours a day, 7 days per week.
*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.
PAY IN PERSON
Louisville Water Customer Service Centers
Please note: Only check, money order, and cash payments accepted at these locations.