Understanding Your Bill

Your Louisville Water bill is a great resource for understanding your water usage. Customers can view account information on the front page of their bill or compare water usage month by month. Learn more about how to interpret the different sections of the bill below.

If you have questions or need additional information, contact Customer Service at (502) 583-6610.

Click the images below for a larger view and bill highlights.

FRONT

Understanding Bill - Front

BACK

Back of bill

Related Questions About Your Bill

Can I view my bill online?

Yes, you can view your bill by making an account on Pure Connect, Louisville Water’s online customer portal. Visit LouisvilleWater.com/PureConnect to get started.

How do I get water turned on in my name?

To set up new service, contact us at (502) 583-6610 and select option “2” on our automated phone system. You can also visit our Louisville office at 550 S. Third St. Please contact us at least three business days in advance of your desired start date. Applications can take up to three days to complete and are prioritized by start date.

Please have the following information available:

  • The name and Social Security Number for the main contact on the account and a valid driver’s license.
  • The names for everyone else you’ll list on the account.
  • The new service address (and mailing address if different from the service address).
  • Requested start date.

When should I expect my first bill?

You should receive your first bill within 30 days if you are in the monthly billing cycle. All customers will be moved to monthly billing by September 2025.

Can a family member or roommate call about the bill?

Only if they’re listed on the account as an “additional user.”

What’s the fastest method to pay my bill to restore service or pay a delinquent bill?

Customers can use the “Quick Pay” option to make any outstanding payments. Once the past-due balance is paid in full, water service will be restored within two business days.