Service Applications

The Service Applications Department at Louisville Water handles the installation of new meter taps for domestic, irrigation, and fire services. We serve residential, commercial, multi-family, industrial, and medical customers. Whether you are a homeowner, business owner, or developer, our team ensures a smooth and efficient process from start to finish.

To begin the application process, please review the sections below.

Schedule an appointment

Starting November 4, 2024, we will no longer accept walk-in customers. To meet with a staff member, please use the link below to schedule an appointment. Drop-offs are welcome anytime without an appointment.

Schedule an Appointment

Application Requirements to Apply

To submit your service application, you can apply either manually or online.

Manual submission: Download, print, and complete the service application located in the left side navigation. Include the signed form, plumbing permit, plot plan, and payment (check or money order). Drop off or mail complete package to:

Louisville Water Company, C/O Service Applications,
550 South 3rd Street,
Louisville, KY 40202.

Online Submissions: Complete the service application online, upload required documents, and submit. A payment link will be sent to your email provided for debit/credit card or ACH payment. If you prefer to pay by check, please follow the manual submission instructions.

Click Here to Submit Your Application

Division of Plumbing

To request a plumbing permit, navigate to the Division of Plumbing website to request. Once approved, please provide a copy of the issued permit with your application.

Contact Us

If you need assistance, call us at (502)-583-6610 (select option 2), or email us at serviceapplications@LouisvilleWater.com. Our team will respond within 24 business hours.