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Since January 2025, Louisville Water welcomed 39 new employees to the company.
As you might imagine, joining a company with more than 160 years of history can feel a lot like drinking from a fire hose. That’s why the Learning & Development team coordinates several touchpoints for new employees to experience all aspects of the company, including a guided tour to the various Louisville Water locations.
“Louisville Water produces the best-tasting drinking water, but there’s so much more that goes into it,” said Laurel Caufield, Learning & Development Coordinator. “We want our new employees to understand each part in the whole, create relationships, and explore how their roles may intertwine.”
In May, Louisville Water also welcomed 16 Summer Helpers. The Summer Helper program is an eight-week summer job for employees’ children to gain valuable experience in various departments across the company. The Summer Helpers also joined the guided tour.
Serendipitously, former Local 1683 President Adam Carter’s father, Bobby Carter, was driving the bus for the day, who also worked at Louisville Water for many years.
The tour began at Third Street before heading to the historic Louisville Water Tower.
Education and Outreach Specialist Barbara Crow started the tour on the Riverside Terrace with the perfect view of the Ohio River – the source since the very beginning.
“I always like to start my tours by the river because that’s how Louisville got its start as a city,” said Crow.
Crow explained the history of the operations, the significance of the impressive architecture, and added in fun stories like the visit from Former First Lady Laura Bush to celebrate America’s heritage. Her visit was almost postponed when her secret service noticed a pigeon’s nest atop the balustrade!
The next stop on the tour was the Crescent Hill Gatehouse and Filtration Plant to hear from the scientists and operators who test our water quality daily.
The tour ended at the Allmond Avenue location, where employees heard from Matt McCroskey, Senior Environmental Health & Safety Specialist, and got to walk through the fleet garage, warehouse, meter shop, and pipe yard.
Marcus Bullitt, a new Customer Service Representative, said the tour provided valuable context to help him address customer concerns.
“This firsthand knowledge allows me to offer more accurate information and tailored solutions, ultimately leading to a more satisfying customer experience,” Bullitt said.
Did you know you too can visit the Louisville Water Tower for free with your employee ID?
On the second Sunday of the month, the Louisville Water Tower hosts guided tours inviting guests to step inside the Water Tower and see an original Allis Chalmers steam engine.
The next tour date is Sunday, July 13, featuring a special book reading with our beloved Tapper. Fun for the whole family! Learn more at LouisvilleWaterTower.com.
