New Accounts or Transfers

New accounts are created for properties that already have water service.  To open a new account or transfer an account to a different address, call our Customer Care Center at 502.583.6610.

A $30 Service Activation Fee is required for all new services and transfers.

A $75 Service Deposit is required for customers who:

  • have not had an account with Louisville Water for three consecutive years with no late payments.
  • have had a previous account in bad debt or bankruptcy status.
  • have had a service disconnected due to non-payment within the last three years of service.

The Service Deposit is credited to the water account when:

  • the customer's account is closed.
  • the customer has paid their bill on time for three consecutive years.

View our rates.