Veterans Day is Sat., Nov. 11. This week, Louisville Water will honor its many employees who served their country. One of them is Billing Associate Terri Bellamy, who says her military background helped her build skills she uses on the job today.
Q: Please tell us a little about your background. What did you do before you joined Louisville Water?
A: I got out of the Air Force after four years in July of 2000 and started with Louisville Water in September 2000 in the Call Center. Then I had a chance to cross-train into Cashiers in 2001 and liked the area. I stayed until March 2008 and then started in the Billing Department.
Being in the military exposed me to different people from all backgrounds of life, allowing me to develop the great skill of getting along with all. My field was radio operator, so I also developed communications skills, which is a must at Louisville Water. I always try to make people feel their job is important because it is — so we can do great things.
Q: What do you do as a Billing Associate?
A: I analyze meter reads and create timely and accurate bills.
Typically, in a week one biller can create on average about 1000 to 2000 bills. We work with several departments, including field representatives, meter readers, and metering maintenance. Our department is small but great! Right now our billing accuracy is at 99.5%.
Q: What do you like best about the job?
A: I like working with numbers. Just knowing that I can put together a bill with the good readings makes my day.
Q: What do you like to do when you’re not working?
A: I like spending time with my family and my dog. I also like couponing and reading a good book.