Replacing Your Service Line

You’re getting a new water service line for free!

You have given Louisville Water permission to replace your lead or galvanized steel service line.

The good news… it won’t cost you a cent.

What Happens Next?

A Louisville Water representative will contact you to get the work scheduled. You have two options:

1. A Louisville Water contractor can replace the line.
2. Or you can choose a certified plumber to do the work.

Both options are FREE!

If you choose a Louisville Water contractor, here’s what happens:

• You will be placed on a “wait list.”
• The current wait time for a replacement is approximately three months. We’ll coordinate the replacement with you because someone needs to be home during the work.
• The work includes free line replacement and yard restoration.

If you’d like a quicker option, you can choose a private plumber. It will be your responsibility to:

• Email Louisville Water as soon as possible to start this process: leadproject@LouisvilleWater.com. You can also give us a call (502) 569-0898.
• A Louisville Water representative will reach out to you to discuss:
  • How to submit quotes (Licensed plumbers registered with Louisville Water will be paid directly.)
  • Approval and scheduling
  • Private plumber reimbursement

If you choose a private plumber, you are responsible for restoration work.

What to Expect During Your Service Line Replacement

• You must be home when your service line is replaced.
• Your water will be turned off for several hours.
• The work crew will dig a trench in your front yard to access and remove the old lead or galvanized steel service line.  The new line will be installed, and the trench will be filled.
• After the replacement, we will flush the new water line for 60 minutes.
• You will receive a credit on your Louisville Water bill for the water used to flush.

Learn More About Your Service Line Replacement