Understanding Your Bill

Total amount due:
Find your total amount due and payment due date.

Account summary:
View your previous balance, payments received, and outstanding balance before new charges are applied. If your account balance appears in red, it means it’s past due.

Account charges:
Your water bill contains charges from Louisville Water and Louisville Metropolitan Sewer District (MSD) for wastewater, stormwater, and drainage. You can see a breakdown of each utility’s charges on the back of your bill. Please note: This section does not show bill adjustments, including payment extensions, late fees, or added insurance policies. These adjustments are outlined on the back of the bill under “Other Charges.”

Consumption overview:
Compare your water use in the current billing period with the last billing period and the previous year. This section can help spot a possible leak.

Usage history:
Compare your water use with previous months. If your bill was
estimated for any reason, the graph will appear in orange while
actual reads will appear in light blue. Please note: This section
does not include irrigation usage.

Message center:
See messages from Louisville Water and Louisville MSD in
this section.

Days billed:
Your water bill is based on a daily service fee and the water consumption data that comes from the meter. Meaning, if there are more days included on the bill, you can expect a slightly higher bill for the month.

Estimated read:
Bills are estimated when Louisville Water is unable to read your
water meter electronically or manually. These types of readings
rarely occur, but when they do, it’s noted in orange.

Consumption amount:
View your water consumption for the current billing period measured in cons. One con equates to 1,000 gallons. The average four-person household uses 12 cons.

Louisville Water charges:
Under Louisville Water charges, you will see a “Domestic Service Charge.” This charge covers the costs to maintain, repair, and replace the 4,300 miles of pipe in our service area. It also allows our customers to have water every time they turn on the tap. You may also notice consumption charges are listed at varying rates. Louisville Water uses a tiered billing structure to ensure essential usage is the most cost effective.

Louisville MSD charges:
Louisville Water also bills on behalf of Louisville MSD for wastewater, stormwater, and drainage. The “Consent Decree Surcharge” is a required fee by the Environmental Protection Agency (EPA) to cover overflow of combined sewer and drainage facilities. The "Wastewater Service Charge" pays for infrastructure improvements, while the "Wastewater Volume Charge" funds the operations of these facilities. The "Stormwater/Drainage Charge" covers the construction, operation, and maintenance of drainage facilities and the Ohio River Flood Protection System. Please note: The cities of Anchorage, Jeffersontown, St. Matthews and Shively provide residents and businesses with stormwater and drainage service.

Other Charges:
This is where additional charges or account adjustments appear, including payment extensions, late fees, or repair plans through HomeServe or WaterPro Water Leak Protection Plan℠.