Has Your Due Date Changed? What You Need to Know.

Have you noticed a change in the due date for your Louisville Water & MSD bill?

Here’s why your water bill due date may fluctuate this year

Over the past three years, Louisville Water has been transitioning all Jefferson County customers to monthly billing.

The move to monthly billing allows customers to receive more timely information about their water usage, which could alert them sooner to any unusual activity or a possible household leak.

We’re down to our final customer groups, which should be completed by September. As we finish the transition, we must ensure the workload for our crews, billing department, and software is balanced on any given day.

Think of it like a pegboard: There’s a certain number of holes or “days” in one month, and our team must find a way to fit 38 “pegs”, the previous bi-monthly billing cycles, into 21 days. We do that by shifting the bill’s due date by a few days forward or backward.

The good news is we expect to complete the final conversions by the fall.

It’s important to look at the number of days billed on the back page of your bill as your bill is based on a daily service fee and the water consumption recorded from your meter. Remember: You only pay for the water you use.

If you purchased a HomeServe USA plan or WaterPro Water Leak Protection Plan℠, you will only be charged for 12 months.

Need help paying your bill?

You can view your bill and track your water usage in your Pure Connect account.

If making a payment ever becomes a challenge, please visit www.LouisvilleWater.com/DropsofKindness to explore our customer assistance options.