Have a payment? Use our drop box

Did you know Louisville Water has a drive-up drop box for payments on Chestnut Street? We dressed up the box with some cool water decals so you can’t miss it now. It’s located between Third and Fourth Streets on the Louisville Water building side of the street.

This is not the only drop box for payments – customers can walk up to a drop box to the right of lobby doors on Third Street (parking is available in our visitor parking lot on Third Street). Both drop boxes are available 24 hours a day. And if you do use either of the drop boxes, you will likely notice the temporary artwork that surrounds the building.

Please note that payments that placed in the boxes before 4:30 p.m. Monday – Friday will be processed that same day. Payments placed in the boxes after 4:30 p.m. will be processed the next business day. We also take payments in person in our lobby Monday – Friday from 8 a.m. to 4:30 p.m., by mail, and electronically.

If you are experiencing difficulty in paying your bill, learn about Drops of Kindness, a customized approach to help customers resolve unpaid bills and reduce future financial obligations.