Louisville Water Responds to COVID-19 Crisis

As the situation with the Coronavirus evolves, Louisville Water is actively following this unprecedented moment in history and responding to the ever-changing needs. But first, it’s business as usual at our water treatment plants where we’re making millions of gallons of Louisville pure tap®.

While we recognize that current public concerns about the safety of drinking water are minimal, we would like to go ahead and make sure all are aware: Louisville drinking water is safe, and customers can continue to use and drink water from their tap as usual.

Louisville Water standards and Environmental Protection Agency water regulations require treatment at public water systems to remove or kill pathogens, including viruses.

The disinfection we use to treat the drinking water, chlorine, can prevent COVID-19 from being in our drinking water. As a reminder, washing your hands often with soap and warm water for at least 20 seconds helps prevent the spread of COVID-19.

The availability of safe water is critical in any emergency and as of Fri., March 13, Louisville Water chose to suspend shutoffs for failure to pay.

Customers are still responsible for the water they use so please contact us if you’ll have trouble paying your bill. We can work with you on a solution.

On Tues., March 17, the customer service windows in the lobby of our corporate headquarters on Third Street closed its doors for in-person transactions.

Customers paying with cash, check or money order may slip payments in the drop box located at the front of the building or on the Chestnut Street side. For public health and safety reasons, the payment kiosk located inside the lobby is not available until further notice.

Before the lobby closed, customers used the lobby kiosks to make required payments.

These steps are part of a larger effort to support our community in the goal of eradicating COVID-19. Internal modifications include encouraging social distancing, extra cleaning of communal areas and equipment, and asking non-essential employees to work remotely.

IT team takes extra precautions as employees prepare to begin working remotely.

While we are making the necessary adjustments needed to keep staff and customers safe, we remain committed to providing access to the same clean, high quality water you’ve always enjoyed.