Log-in to Pure Connect to make an online payment.

Pay Without Registering.

Account Number Required

Transaction Fees Apply*

Pay your bill automatically using your checking or savings account by enrolling in AutoPay. The full amount of your bill will be deducted from your bank account on your bill’s due date.

If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling (502) 583-6610 or toll free (888) 535-6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

If your bill is due at the time of sign up, please note that AutoPay will not go into effect until the next billing period. The current amount will still need to be paid manually until the transition is active.

Customized Payment Plans through PromisePay

Louisville Water and Louisville MSD collaborate with PromisePay to provide flexible payment plans to pay off your balance over time.

• Keep your water service active
• Flexibility when you need it

How to Enroll: Visit Drops of Kindness and sign-up using your account number and zip code.

Please mail checks to:

Louisville Water Company
Attention: Cashiers Office
P.O. Box 32460
Louisville, KY 40232-2460

Use these helpful tips to ensure a smooth payment process:

• Please do not mail cash
• Make checks payable to “Louisville Water Company”
• Please do not staple or tape your check to the payment coupon
• Write your Louisville Water 10-digit account number on the check
• If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Service representative.

Please call (502) 583-6610 or toll free (888) 535-6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

Call (502) 583-6610 or toll free (888) 535-6262, to use our automated payment service to pay your bill using your checking/savings account or debit/credit card.

There is a $2.50 fee charged by our third-party vendor for this service.

• To pay by Checking/Savings
  • Your Louisville Water 10-digit account number
  • Your bank account routing number
  • Your checking or savings account number
• To pay by Debit/Credit Card
  • Your Louisville Water 10-digit account number
  • Your debit/credit card number
  • Please note there is a $500 limit per transaction, including the $2.50 processing charge. You may make up to three $500 debit/credit payments per day

Only Visa®, Mastercard®, and Discover® are accepted forms of payment. You will receive a payment confirmation number at the end of the call.

*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling (502) 583-6610 or toll free (888) 535-6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

Please note: Only check, money order, and cash payments accepted at these locations. Kiosk located in Corporate Headquarters (accepts Visa®, Mastercard®, Discover®, cash, and check)

Corporate Headquarters
550 South Third Street
Louisville, KY 40202
Open Monday – Friday, 8:00 a.m. – 4:30 p.m. Place after hours payments in a secure night depository box, located by the doors on Third Street.

Bullitt County Office (KT Districts1 & 2)
Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday – Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.

Safe, secure, and free.

Sign up today on Pure Connect

Visit our Louisville office to use this payment method.

Note: You can search by account number or address at the kiosk in addition to using the barcode located on the back of your bill to start the transaction.