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Emergency Icon Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
      • Understanding Your Bill
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
  • Construction Projects
    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
  • Work With Us
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      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
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      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
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      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
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  • Louisville Water Tower
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News

Concrete Benefits of the Residual Line Project

June 9, 2025

In a mere three months, Louisville Water’s residual line project has progressed at a much quicker pace than originally anticipated….

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Pipe Dreams of a National Championship

June 5, 2025

“They’re excited to go, we’re excited to go, we’re just going to do our best,” said Emergency Turner Toni Estes….

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Gearing up for the Louisville Pure Tap 5K®

June 4, 2025

Global Running Day is a day where people all over the country lace up their shoes and get moving. We…

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Has Your Due Date Changed? What You Need to Know.

June 3, 2025

Have you noticed a change in the due date for your Louisville Water & MSD bill?  Here’s why your…

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Employee Profile: Ed Hammerbeck, Senior Application Developer

June 2, 2025

Worked at Louisville Water since 2015 Tenacious. Curious. Resourceful. According to Senior Application Developer Ed Hammerbeck, these are three necessary…

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Ken Marshall Appointed to Board of Water Works

May 30, 2025

Louisville Water’s Board of Water Works recently welcomed its newest member Ken Marshall, who serves as UofL Health’s chief operating…

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See the New Out of the Archives Exhibit at the Louisville Water Tower

May 29, 2025

Each year, thousands of students, group tours, and residents visit the Louisville Water Tower to learn Louisville’s drinking water story….

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JCPS Graduate Anaya Coleman Heads to University of Louisville After Winning $15K Louisville Water Scholarship

May 28, 2025

Jefferson County Public Schools graduate Anaya Coleman is on her way to the University of Louisville to study mechanical engineering….

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Another Year of Pure Tap Lessons in the Books!

May 22, 2025

Thousands of teachers and students are marking the end of the school year, and Louisville Water is celebrating another successful…

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Employee Profile: Karam Yadav, Business Systems Support Manager

May 19, 2025

Worked at Louisville Water since 2009 In 2011, a critical Louisville Water payroll process failed unexpectedly because of a technical…

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Corporate Office:
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Louisville, KY 40202
Monday-Friday, 8 a.m. – 4:30 p.m.

Satellite Office:
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. – 4 p.m.

Closed for lunch from 1 – 1:30 p.m.

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