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Emergency Icon Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
      • Understanding Your Bill
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
  • Construction Projects
    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
  • Work With Us
    • Careers
      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
    • Bid Opportunities
      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
    • Leadership & Governance
      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
    • Economic Development
      • Service Area
      • Quality
      • Rates
      • Our Team
      • Water Grows KY
      • Bourbon & Brew
    • History of Great Water
    • Louisville Water Foundation
  • Louisville Water Tower
    • Visit
      • Visit Us
      • Photo Policy
    • Explore
      • WaterWorks Museum
      • History
    • Learn
      • Field Trips
      • Group Tours
  • Need Help?
    • Get In Touch With Us
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News

New Year, New Budget, New Rates

January 1, 2020

The Board of Water Works approved Louisville Water’s budget for the new year, and starting Jan. 1, 2020, new water…

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Louisville Water featured on Kentucky 100 website

December 30, 2019

Louisville Water stories were featured this year on TheKentucky100.com, a website offering “100-word stories and videos that inform, inspire, and intrigue,”…

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Foundation donates $320,000 for customer assistance

December 27, 2019

The Louisville Water Foundation has approved funding that will help customers who have difficulty paying their Louisville Water and Louisville…

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Business First features VP Tim Kraus

December 26, 2019

Louisville Water Vice President Tim Kraus was featured in the December 20 edition of Business First-Louisville as one of 20…

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Louisville Water pipeline extends to Shelbyville

December 23, 2019

Louisville Water can now deliver up to seven million gallons of drinking water daily to the city of Shelbyville. This…

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Jimmy Stone Memorial Locker Room opens for at-risk youth

December 20, 2019

A community foundation aimed at empowering at-risk youth has partnered with Louisville Water to honor the memory of an employee…

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2019 pure tap program highlights

December 12, 2019

Group events throughout our service area are great opportunities to serve and talk about our high-quality drinking water. We provide…

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Deck the walls with Louisville pure tap® fountains

December 12, 2019

As you make your way around town during the holidays, bring a reusable bottle and enjoy unlimited refills of crisp,…

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Crews repair 30-inch water main in Crescent Hill

December 11, 2019

Louisville Water Crews repaired a 30-inch water main Wednesday in Crescent Hill. The main, near the intersection of Arterburn and…

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‘Clean Hands Up’ at Field Elementary

December 6, 2019

Students at Field Elementary got a fun and interactive lesson on hygiene during National Handwashing Week. They participated in Clean…

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Corporate Office:
550 South Third Street
Louisville, KY 40202
Monday-Friday, 8 a.m. – 4:30 p.m.

Satellite Office:
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. – 4 p.m.

Closed for lunch from 1 – 1:30 p.m.

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(502) 583-6610

(888) 535-6262 (Toll Free)

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